Ride hailing company Gojek has just celebrated its first year in Singapore last week with a new milestone of 30 million completed trips. The number represents a threefold increase in completed trips in just six months since the company announced 10 million completed trips in June. To commemorate its first year, Gojek is also expanding its transport offering through a new partnership with Trans-Cab, and is looking to enhance its offering and service quality in 2020.
Gojek users in Singapore can look forward to new services and transport features, including an option to book different vehicle types, as well as additional services that are aimed at addressing consumers’ daily life frictions.
Since its launch on 29 November 2018, Gojek Singapore has seen exponential growth. Singapore is now Gojek’s second-largest transport market after Indonesia in terms of transaction value, a testament to customer trust and value in Gojek’s offering. It also boasts the highest market penetration rate across Gojek’s markets in Southeast Asia.
Andre Soelistyo, Gojek’s Co-CEO said: “Looking back over the past year, I am amazed at what Gojek has achieved. We have grown from an Indonesian movement into a Southeast Asian one, with Singapore forming an important spoke in our international growth. We have completed 30 million trips here since we launched exactly one year ago – a significant milestone that would not have been possible without the support of our driver-partners, customers, and everyone in the Gojek Singapore team. I believe that next year will be even bigger for us as we focus on enhancing our offering in our second year in Singapore.”
Enlarging the fleet for better ride availability
Gojek Singapore today also inked a partnership with Trans-Cab Services, Singapore’s second-largest taxi company. Under the arrangement, more than 3,000 Trans-Cab taxi drivers will gain access to bookings made via the Gojek platform, and will be able to fulfill private-hire trips on a flat-fare basis from December 2019.
The partnership will improve ride availability and wait times for Gojek customers, and allow Trans-Cab taxi drivers to enjoy additional earning opportunities in the form of on- demand bookings through the Gojek platform. Trans-Cab taxi drivers will also stand to enjoy the same driver benefits that Gojek driver-partners do.
Trans-Cab chief executive officer Teo Kiang Ang said: “This collaboration with Gojek is fantastic. It will enable our drivers to access on-demand bookings via the Gojek app, while they continue to be able to take on street-hail jobs. Our drivers will greatly benefit from this flexibility and increased earning opportunity.
“As part of the agreement, we are also exploring new joint benefits for Gojek driver- partners and Trans-Cab drivers, including preferential home electricity rates by Union Energy, the holding company of Trans-Cab and an energy provider in Singapore.”
Gojek’s tie-up with Trans-Cab Services, and talks with Union Energy, mark an extension of its partnership with the Trans-Cab group, having onboarded Trans-Leasing – the vehicle rental arm of Trans-Cab – as a fleet partner since May 2019.
Lien Choong Luen, General Manager of Gojek Singapore, said: “We are highly excited about our Trans-Cab partnership. Not only will our customers enjoy better ride availability with an enlarged fleet, our driver-partners can look forward to exclusive savings with Union Energy (as part of our deeper Trans-Cab partnership), yet another benefit under GoalBetter, our comprehensive driver benefits programme.”
Ang Hin Kee, advisor to the National Taxi Association (NTA) and the National Private Hire Vehicles Association (NPHVA) noted: “The move by Gojek is a welcomed one. Giving taxi drivers additional options to secure more customers as well as offering commuters more travelling options will deliver a win-win outcome. Both NPHVA and NTA will continue to work closely with our partners, Gojek and Trans-Cab, to take care of the drivers. We look forward to Gojek’s enhanced offerings in the next year.”