BYD Sime Motors has introduced a digital service booking process through the Sime Motors OneGo App. The platform allows BYD owners in Malaysia to arrange vehicle servicing and repairs without contacting service centres directly.
The system provides real-time appointment availability, allowing owners to select their preferred service date and time. Customers can also choose their preferred service centre and service advisor before confirming their appointments.
To make a booking, owners can select their registered vehicle and enter its current mileage. They can also include additional notes for the technical team. Once confirmed, the app sends an email containing the appointment details.
The platform also allows owners to manage their service schedules after making a booking. They can add appointments to Apple or Google Calendar directly from the confirmation email. Upcoming bookings, previous service dates and rescheduling options are also accessible through the app.
The digital booking process is intended to reduce manual appointment arrangements and simplify vehicle maintenance. It also gives BYD owners another way to manage their aftersales requirements as the brand’s customer base grows in Malaysia.
BYD Sime Motors is offering a RM50 service discount to owners who book their appointments through the OneGo App. The promotion runs until 31 December 2026.
Jeffrey Gan, Managing Director of Southeast Asia at Sime Motors, said the company is continuing to strengthen its aftersales capabilities as its customer base expands. The digital booking platform forms part of its efforts to improve convenience and support BYD owners throughout their vehicle ownership.
BYD Sime Motors currently operates 33 aftersales facilities and 16 body and paint centres nationwide. Its sales and marketing network comprises another 45 outlets.
The OneGo App’s service booking feature provides BYD owners with a digital option for scheduling maintenance and repairs. Customers can use the platform to arrange appointments, select their preferred service personnel and keep track of upcoming visits.
