Automotive

Published on July 22nd, 2021 | by Joshua Chin

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Hyundai Grand Starex Nets New Telematics System Locally

A concierge service has also been included within this Hyundai MPV’s new telematics system. 

While our neighbours to the north have already received the all-new Staria, the Grand Starex however is still the only MPV within Hyundai Malaysia’s current lineup. Having said that though, this 11-seater people-mover has been improved slightly in recent time with the standard inclusion of a new Telematics System. 

Pre-installed within all new Grand Starex models registered from the 1st of May, this new Telematics System aims to enhance driver and passenger safety in the event of an untoward incident like an accident or a breakdown. A concierge service has also included in this new bit of kit, which supposedly makes it easier and more convenient for owners to book a service appointment or to locate and report a stolen vehicle.

Now delving a little deeper into the details of this new Telematics System, it comes integrated with six services. These include eCall: Automatic Accident Detection, Manual eCall: Emergency Assistance, bCall: Breakdown Assistance, Service Assist, Mobile App – Connected Security Features and Stolen Vehicle Tracking.

These aforementioned services are pretty self-explanatory through their names alone, but there is nevertheless a detailed description of their functions in the press release below. What is however worth highlighting here is the fact that these services are only complimentary during the initial three-years of ownership, with every subsequent annual renewal costing RM 380. 

Continuing on the topic of costs too, existing Grand Starex owners can actually retrofit this new Telematic Systems to their MPV at any Hyundai authorised service centres for RM 1,998. 

Just discussing further on the Grand Starex in general meanwhile, this 11-seat Hyundai people mover is currently on sale locally in two guises: A2.5L CRDi Executive Plus which retails at RM165,888.00 and A2.5L CRDi Executive Prime which retails at RM173,888. Both of which are powered by a 2.5-litre turbodiesel four-cylinder, that drives the rear wheels through a 5-speed automatic transmission. 

PRESS RELEASE: All Hyundai Grand Starex registered from May 1st are pre-installed with a Telematics System for enhanced driver and passenger safety should there be any untoward incidents, such as an accident or a breakdown. A concierge service is also included in the new Grand Starex’s Telematics System which makes it easier and more convenient for owners to book a service appointment or to locate and report a stolen vehicle.

The Telematics System comes integrated with six services namely eCall: Automatic Accident Detection, Manual eCall: Emergency Assistance, bCall: Breakdown Assistance, Service Assist, Mobile App – Connected Security Features and Stolen Vehicle Tracking.

An SOS call can be made instantly with Manual eCall by just pressing the SOS button mounted on the map console of the Grand Starex.  Once the SOS button is activated, the vehicle owner will receive a call from the Secure Operating Centre (SOC) on the emergency. Upon confirming the assistance needed, the SOC will then dispatch the required help, whether it is for an ambulance, the police or a tow truck. 

However, should the Telematics System detect a great impact to the vehicle, a crash alert will automatically be activated via the eCall without having to press the SOS button. The SOC then contacts the vehicle owner immediately to check on the situation. Should there be no response from the vehicle owner, an ambulance and the police will automatically be dispatched to the location based on the tracking device that comes with the vehicle.

A breakdown service on the other hand, can be activated using the bCall and the breakdown service will immediately be dispatched to the location.

The Telematics System also comes with a Mobile App that offers a host of other convenient features, such as finding the location of the vehicle by activating a smart alarm to locate the vehicle with the sound of the horn and blinkers, reporting a missing vehicle, making other non-emergency reports and enquiries, recording trips made by the vehicle as well as the driver’s behaviour analysis.

The Service Assist is also a very convenient feature. The system tracks the vehicle’s mileage via a satellite and then sends a ticket to an authorised Hyundai service centre which will then schedule an appointment with the vehicle owner. The concierge service also includes reminders for the renewal of insurance and road tax as well.

According to Mr Low Yuan Lung, Managing Director of Hyundai-Sime Darby Motors (HSDM), the Telematics System comes pre-installed with the new Grand Starex and its service will be complimentary for the first three years. After the three-year period, vehicle owners can opt to renew for RM380 per year.

“Existing Grand Starex owners who are keen to have this system installed in their vehicles can head over to any of the Hyundai authorised service centres to get the Telematics System installed at RM1,998. Our Service Advisors will be able to assist with the installation and also answer to enquiries pertaining to the system,” said Mr Low.

The Grand Starex is a large premium 11-seater MPV that features a 2.5L turbodiesel engine that is mated to a five-speed automatic transmission, swivel seats on the second row, a suite of safety features, overhead display monitor and more. 

There are two variants to the Grand Starex, i.e Grand Starex A2.5L CRDi Executive Plus which retails at RM165,888.00 and Grand Starex A2.5L CRDi Executive Prime which retails at RM173,888 (pricing exclude insurance and is applicable only in Peninsula Malaysia). Monthly repayment starts at RM1,348 with the new step-up financing plan.

All Grand Starex now comes with 3 years or 50,000km free service and a 5-year or 300,000km warranty.

With the Telematics System now comes pre-installed, owning a Grand Starex definitely offers more value and peace of mind. 

Those who are interested to find out more about Hyundai products and services, may contact Hyundai at 1300-13-2000 or log on to www.hyundai.com.my.

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About the Author

Automotive journalist. Professional work on dsf.my and automacha.com. Personal writing found at driveeveryday.me. Instagram: @driveeveryday



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