This call centre set up by Stellantis aims to address queries from owners of these French cars over here.
While owners of Peugeot, Citroen and DS cars in Malaysia have been in the midst of being passed around like hot potatoes for a few years now already, it does look like soon the custodians of these French cars will be finally be well taken care off by Stellantis themselves.
And all that care is currently on full display even before Stellantis officially takes over the distribution of these French marques locally, with the Malaysian arm of the mega auto conglomerate having recently launched a one-stop call centre for Peugeot, DS and Citroën vehicles in the country.
Effective 1 March 2024, this call centre will offer a centralised customer support service for both sales and aftersales related inquiries and assistance, as well as address any complaints from owners of these 3 aforementioned French marques. This initiative comes as part of the transition process to having Stellantis Malaysia as the entity managing the sales distribution and ownership experience of its vehicles, and to deliver seamless customer care during this transition.
Peugeot, DS and Citroën owners can be in touch the call centre via the toll-free number of 1800-18-STLA (7852), or via sending an email to [email protected] Operating hours for the call center will be from Monday to Sunday, 8:45 AM to 5:45 PM. Additionally, Stellantis Malaysia will be providing 24 hours support for accident and breakdown cases to ensure continuous assistance when needed.
News of this effort to improve its customer service should serve to reassure Malaysian buyers that they will be well taken care off when deciding to place their money in one of these Stellantis products. And this initiative couldn’t come a moment too soon as well, with 2024 is looking like the year for Peugeot to (once again) have a minor renaissance locally.
The French lion marque has already previously teased that its 408 crossover will be landing locally within the next few months, with the e-2008 all-electric compact SUV potentially arriving by the end of this year too. Unfortunately however, there has yet been any word for Stellantis to be reviving any of its other brands over here for now. Though it has been hypothesised for Lancia to make a rather good fit for Malaysia…
