This new expanded ‘me’ online ‘space’ is ‘live’ right now, offering additional digital products for all its connected vehicles. The Mercedes me connect has been available in Malaysia since December 11th 2019 and there were already some functions like,
- Information about the current vehicle status: fuel level, mileage, parking location and time
- Find parking garages with prices, opening times and occupancy
- “Cockpit”-Mode with live vehicle data, e.g. engine load, oil temperature and average speed
- “Car Health Monitor” for fast support in case of warning lights from the vehicle
- Trip list and refuelling list with export and editing function
- Find, contact and book appointments with Mercedes-Benz Service Partners
- Reminder function for important due dates such as the main inspections
Interestingly, now with shiny new electric vehicles like the EQC 400 4MATIC and the EQS 450+ entering Mercedes-Benz showrooms, the me service is being extended to this high technology connected electric vehicles.
Edmin Naidoo, Vice President of Customer Services at Mercedes-Benz Cars, Malaysia and SEA II said “Since its local debut in 2019, Mercedes me Connect has been providing convenient digitalised experiences with tailor-made offerings as part of our commitment to further elevate driving experiences and comfort of our customers’ ownership journey.
He added, “As a global luxury brand, we are constantly looking for new and updated way to enhance our offerings. And with the digitalisation of business and services, it is only natural for us to upgrade our services to offer convenient seamless digital experiences at our customer’s fingertips.
Mercedes me connect is a close companion of Mercedes-Benz owners in Malaysia that makes everyday life easier. With close to 100 percent pairing rate on the Mercedes me Connect, we are confident that existing and future customers will see the value and appreciate the new digital experience.”
Essential safety and maintenance services ranging from SOS, Roadside Assistance and Accident Management to retrieval of vehicle data will remain complimentary indefinitely.
The store allows customers to purchase selected personalisation offerings that includes future digital services and innovative enhancements that would bring seamless customer experience to live. With the Mercedes me Store, customers now have full flexibility in choosing run-time options for packages that are compatible with their vehicle.
The personalisation services are listed as below. Product specification may vary depending on technical pre-requisite of the vehicle.
| (A) Renewal Package | 1-year subscription | 3-year subscription |
| Remote Package | RM 388 | RM 888 |
| Navigation Package | RM 608 | RM 1,438 |
| Excellence Package
(Bundle of Remote & Navigation Package) |
RM 868 | RM 1,988 |
| (B) Service On-Demand | One-time purchase | |
| Hard Disc Navigation | RM 3,488 | |
| AMG TRACK PACE | RM 1,188 | |
* All prices are inclusive of 6% Service Tax.
