NZ Wheels Enhance Customer Care with Accident Management Insurance Workshop

NZ Wheels Sdn Bhd, an authorised dealer for Mercedes-Benz in Malaysia, together with Mercedes-Benz Malaysia recently hosted a Mercedes-Benz Accident Management Insurance Workshop at the NZ Wheels Klang Autohaus.

Aimed to ensure the peace of mind of Mercedes-Benz owners, the Accident Management Insurance Workshop was formulated by Mercedes-Benz Malaysia especially for the Insurer & Adjuster companies, and had an attendance of over 80 participants from the insurance and adjuster fraternity.

The workshop featured an interactive agenda with Information Sharing and Live Demonstration sessions to showcase the latest Mercedes-Benz Pre-Safe and Safety Features as well as the latest Mercedes-Benz body and paint repair process including the techniques, technologies and cost estimation tools.

“At NZ Wheels, we are committed to providing our customers a peace of mind with the best products and customer service experience. We understand the needs and concerns of our customers especially after unexpected occurrences. Thus, we periodically organise workshops such as the Mercedes-Benz Accident Management Insurance Workshop to ensure our customers receive the best assistance,” said R. Devaraju, Deputy Group CEO, Automotive Group, Naza Corporation Holdings.

“Our heartfelt gratitude to Mercedes-Benz Malaysia for always rendering support to us. With their guidance, NZ Wheels has been able to enhance its network and deliver exacting standards of customer service synonymous to the three-pointed star,” he added.

Andreas Roehl, Senior Accident Management Specialist, Daimler AG flew in from the Mercedes-Benz Headquarters in Germany to conduct a special demonstration on the latest Body & Paint repair process and techniques to the workshop participants.

“Regardless of the magnitude of repair, be it small scratches, dents and chips or post-accident damage, the repairs will be meticulously rectified by our trained Body & Paint specialists with only equipment approved by Mercedes-Benz to ensure that your Mercedes-Benz vehicle is technically and visually restored to its original state,” said Andreas Roehl, Senior Accident Management Specialist, Daimler AG.

The Mercedes-Benz Accident Management Total Solution programme reassures customers with extensive services that cover from 24-Hour Roadside Assistance to Towing Service, Solving Insurance Claim as well as factory standard repairs for Mercedes-Benz vehicles by authorised Mercedes-Benz Body & Paint Centers which are certified by Daimler Global Service & Parts.

As part of the brand’s endeavour to provide the best customer experience and unrivalled brand excellence, the audit and re-certification of each Mercedes-Benz Body & Paint Centres are carried out regularly to ensure the quality of services, body & paint equipment, repair processes, as well as the maintenance and usage of Genuine Mercedes-Benz parts and auxiliary materials as per the factory guideline.

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