There are currently 21 authorised BYD service centres spanning both Peninsular and East Malaysia.
As perhaps observed how often one sees a BYD on the road in Malaysia right now, BYD has just been going from strength to strength ever since its arrival over here a little over a year ago. In fact, the Chinese automaker is currently ranked as among top 10 list best selling car brands locally, with this being a feat that is doubly impressive when considering that its local lineup is fully electric!
Now part of this boom in popularity of BYD over here is of course down to the Chinese EV maker having a pretty expansive lineup of generally decent cars, with it currently having a model in Malaysia that ranges from a small hatchback to an upmarket sporty SUV.
Though as 2024 draws to a close, its official Malaysian distributors Sime Motors also wishes to reiterate that part of the Chinese automaker’s local successes hinges upon the comprehensive aftersales network that has been established locally too. All in the aim of providing seamless support for its owners to enjoy a trouble-free BYD ownership experience.
Comprehensive BYD Aftersales Network in Malaysia
BYD Sime Motors currently touts it has 21 service centres strategically covering both Peninsular and East Malaysia, including 17 Authorised Service Centre equipped with Body & Paint (B&P) services. These facilities aim in providing expert body repair services, supported by certified EV technicians equipped with advanced tools and hydraulic parking bays.
BYD’s service excellence is to be driven by its team of BYD certified High Voltage (HV) technicians, with ongoing training to ensure 100% certification. These professionals undergo extensive, multi-level programmes, making them fully equipped to deliver top-tier EV maintenance and repair services.
BYD State-of-the-Art Facilities
BYD Sime Motors touts itself to prioritise efficiency and customer satisfaction through state-of-the-art facilities, to ensure a holistic ownership experience where vehicles are cared for with precision.
1. Centralised Parts Distribution Centre (PDC):
A digitally managed hub ensures timely and sufficient parts delivery to service centres and dealers nationwide. With optimised inventory and streamlined distribution, BYD currently guarantees minimal downtime for vehicle repairs.
2. Pre-Delivery Inspection (PDI) Centre:
This advanced facility ensures every vehicle undergoes rigorous quality assurance checks before being delivered to customers. It is equipped with a three-level mechanical parking system, optimising space efficiency while securely accommodating vehicles during the inspection and preparation process.
3. BYD Service Centres with Advanced EV Tools:
All BYD service centres are equipped with specialised tools for EV maintenance. Customers can enjoy a premium lounge experience with comfortable seating and workspaces while their vehicles are being serviced.
4. Body & Paint (B&P) Centres:
BYD Sime Motors provides professional body repair services using state-of-the-art equipment. Trained technicians ensure every repair meets original manufacturer standards, restoring vehicles to pristine condition.
Comprehensive Warranty & 24/7 Roadside Assistance
In line with its commitment to providing peace of mind, Sime Motors offers extensive warranty packages and exceptional customer support services, including:
- 6 years or 150,000 km for the vehicle
- 8 years or 160,000 km (battery replacement is provided if the SOH falls below 70%)
- 8 years or 150,000 km for the drive unit
For further customer support, the BYD Customer Care line is available at 1300-38-1888, operating Monday to Friday, from 8 am to 5 pm, offering assistance for inquiries and feedback. Additionally, BYD Roadside Assistance is also offered 24/7 service across Malaysia through BYD Customer Care Line, ensuring that help is always available when needed.
Flexible Service Packages for Every Need
In addition to warranty and roadside assistance, BYD offers Service Packages that are tailored to suit varying customer needs. Available in 3, 6 and 8-year options, these packages come in Standard and Plus tiers to accommodate both customer’s high and low usage patterns. These packages can be purchased separately or bundled with car loans for added convenience.
The Service Packages are designed to provide a worry-free aftersales experience by locking in current service prices, shielding customers from inflation. By servicing their vehicles at BYD Authorised Service Centres, customers can ensure their cars receive expert care, maintaining optimal performance and prolonging the vehicle’s lifespan.
Wrapping up 2024, BYD Sime Motors remains dedicated to setting new standards in customer care, ensuring a seamless, reliable and rewarding ownership experience for EV customers in Malaysia, setting the stage for continued growth and innovation in 2025.
